Shipping & Return Policy

At David Rosen Company, we are dedicated to providing efficient deliveries and a smooth return process for all of our clients. Please review the following policies to understand how we handle shipping and returns.

🚚 Shipping
We aim to ship all orders by the next business day, but delays may occur due to high-volume periods or special circumstances.

Exceptions to Regular Shipping:

Weekend Orders: Orders placed over the weekend will begin processing on Monday. In some cases, processing may extend into Tuesday if there is high demand.
Special Handling Items: Products like chocolate, refrigerated, or frozen items only ship on Mondays and Tuesdays. If ordered on a Tuesday, these items will ship the following Monday.
Out of Stock or Special Orders: If an item you ordered is out of stock, we will notify you with updated shipping information. Delivery times may vary based on vendor availability. You will not be invoiced for out-of-stock items, and they will be removed from the order before invoicing. Your sales representative will notify you as soon as possible.
Order Modifications or Cancellations: Orders can be modified or canceled by contacting us before 3 PM the day prior to delivery. Cancellations incur a 6% processing fee. Orders that have already been packed are subject to our return process, with the customer responsible for shipping costs. Special order items cannot be modified or canceled.
Shipping Address Changes: Changes to the shipping address must be requested before 3 PM. Once the order is processed or on a truck, changes may not be possible. In such cases, the order will ship to the original address and follow our return policy if needed.
Warehouse Variances: Items not stocked at our primary warehouse may experience additional shipping delays.

💳 Returns

If you wish to return an item, please ensure the following:

• Returns can only be made for up to 10% of the total order value.
• Returns must be requested and prepared for pickup by your next scheduled delivery.
• The return must be handed directly to the delivery driver at the time of your next delivery, along with a return authorization number.

How to Initiate a Return:
Contact your sales representative to request a return and obtain a return authorization number.
Provide the following details:
⦁ Invoice number
⦁ Item number
⦁ Quantity being returned
⦁ Reason for return
⦁ Delivery date of the original order

Non-Returnable Items: Certain items, such as perishable goods and those not in their original condition, cannot be returned. If unsure, please confirm eligibility with your sales representative.

💰 Refunds & Credits
Once the returned items are inspected and meet our return criteria, a credit will be applied to your account. Please inform Accounts Receivable where to apply the credit after receiving your return confirmation.

Refund Timeline: Please allow 5-8 business days for the credit to be processed once the return has been received and approved.

🏷️ Sale Items
Please note that sale items are non-refundable. Only regular-priced items are eligible for return and credit.

🔄 Exchanges
We only replace items if they are defective or damaged. To exchange an item, please contact your sales representative to arrange a replacement.
For further assistance, contact us at support@davidrosenco.com or speak to your dedicated sales representative.